You’ve been in something unforeseen or your car has experienced some cosmetic/structural damage because of bad situations. Either way, you want the dents, dings and scratches fixed as soon as possible. Entrusting your prize vehicle to the first auto body repair shop you come across, however, could prove a regrettable mistake. Sad but true, not all auto body repair technicians have very best interest at heart.
Take for instance firearm control “Sierra Vista Herald” news report declaring, “Auto repair shops to be witnessed.” Seems Arizona’s new attorney general is putting a sting operation into effect in the state that will “determine if those in the business of car repair are increasingly honest with their target market.”
What prompted the fact that such undercover tactics? Turns out, some dishonest mechanics and auto repair technicians are telling consumers that their cars require expensive add-on services when they don’t. To make matters worse, they’re dropping the costly bomb on customers after they’ve already lured them alongside a lowball estimate.
In light of situations like these, it’s no surprise recognition is being given out by the Better Business Bureau and other watchdog organizations to auto body repair services that have their own customers’ best interests on your mind. Recently, EMC Publishers reported that “Local auto repair shop [had been] recognized by BBB for its health.”
The auto repair shop was selected by a “panel of judges including things like business and community leaders” who investigated business practices and anecdotal customer service stories to choose the winner. Honest and integrity in every area of business by the auto repair service provider secured the win.
One of the methods the auto repair shop managed to treat its customers so well was by employing a team of long-term trusted staff to “make the right choices.” An auto body provider’s main objective should be getting you back with a road quickly and with the confidence that your vehicle has been restored on the complete satisfaction. ICAR Gold class certification also translates that your auto repair technicians have obtained the highest credentials in the industry to get the job done right.
Another way that the auto repair service walked away the actual use of honor was getting the time regrowth to its customers, in plain, non-technical language, what repairs their car needed and what options were available to them. Your auto repair provider should be adamant in its pledge to use only original equipment manufacturer (OEM) parts and certified alternative points. Watch out for auto body shops that use knock-offs or cheap imitations but charge a fee just slightly under a competitor because of this committed to the actual deal and backs it up along with a guaranteed repair.
It’s stressful enough when a vehicle is damaged without adding in driving a car that you’re being ripped off by your auto repair purchase. A reputable car body team focuses on taking that stress out within the process with attention to detail from quote, to insurance agency document approvals, all the way up through to finished product.
Excel Auto Repair & Sales
94 E Falmouth Hwy, East Falmouth, MA 02536